Congrats to Daphinie and Chelsea! Daphinie recognized Chelsea for always meetings
challenges head on. Per Daphinie, "Chelsea handles demands like a rockstar and I
could not make it through my day without her help." Together we are a team and everyone
at SMM works together to support one another. Tremendous teamwork ladies!
Daphinie Walton - Account Representative
Daphinie Walton has been with Superior for four years and lavishes the love and
support she gets from her SMM family. Daphinie is the mother of three kids ages,
16, 6, and 3. So, she does not have much time to join many rebel alliances. But
she does spend every weekend enjoying all that Southern California has to offer,
sun, surf, theme parks, and such. She has become accustom to the San Diego life
style. But, is still a small town country girl at heart.
Chelsea Staggs - Order Representative
Chelsea is just about to be in her 90 days at SMM, but is already loving working
here! She is an Order Representative but has big plans on moving up at SMM. Chelsea
is currently not in school, but intends to go back, someday... She loves the outdoors,
anything colorful, and always a good time!
About the Co-Worker Recognition Program
The SMM Co-Worker Recognition program is a fun and easy way that SMM recognizes
customer service achievements throughout the year. We encourage the staff to recognize
their co-workers for positive customer service skills. Every two employees are recognized
and acknowledge on our website.
Occasionally we would like to spotlight some of our independent contractors for their hard work and dedication. SMM would like to thank our independent contractors Brian Wiepert and Lyudmila Potulnitska for their dedication to Superior and for providing breakfast and lunch, and ice cream snacks for our employees!
"Superior Mobile Medics is the solution to our exam needs. Having one point of contact for all of our questions and urgent requests, regardless of the member's location has increased efficiencies and improved overall communication. We have been very impressed with the responsiveness of their customer service and I.T. teams. SMM has been very accommodating to our specific requests, including IT modifications, system stability and security constraints Also, evidence of insurability turnaround times have improved since we partnered together in July. Their model fits in extremely well with our group business!"
--Rich Godsill, Guardian Group
"I have come to the conclusion that our agency is infinitely better off working with Superior Mobile Medics than any other providers that do what you do. I suggest and recommend that more agencies scrap their service plan and install yours, as I can assure them that not only do you believe in service, your compassion and direct involvement has solidified my commitment to SMM. Good day sir"
--Sal M, Life Pro Agent
"I just wanted to let you know that I have been in this business for a long time and working with Superior Mobile is FANTASTIC. They are responsive, they know when to ask for help when it is needed and they are so pleasant to work with. I have had some difficult exams with time schedule to be completed and they were very accommodating!!!
Great job in finding them .. I truly enjoy working with them and it allows me to concentrate on other things."
--Gina S, Ash Brokerage
"You really have a fantastic staff. All of them are great and we proudly endorse you to our agents. Any time we need exams ordered online they are done only with SMM.
I have some paramed background myself, (years ago I ran the Jacksonville ASB Meditest office), and have a ton of respect for what you do.
Take care and thanks again"
--Susan, Brokerage Agent
"Hello Kevin and Melanie,
Thank you for my glass star, I love it! I am honored to work at a company that appreciates their employees soooo much. Superior has helped me through many of my hardships since I started here and I will always have so much appreciation in my heart for that. Thank you guys so much for the opportunity to get work experience and grow, but most of all for a working environment that everyone wishes they had but here at Superior we do and I hope everyone that works here feels the same, I love you all."
--Crystal C, Employee
"You all at Superior are so wonderful to work with. I always get a prompt reply and resolution to any problem or question that I have. I wish that everyone that I work with elsewhere had the same level of performance."
--Carol W, Examiner
"Many thanks to the whole SMM family for recognizing [us], we appreciate the wonderful gifts and we will continue our quest for Superior quality in completing all cases. No company in the industry surpasses SMM in taking care of our direct agents!"
--V Bryant, Examiner
"Kevin and all of Superior Mobile Medics, thank you all for voting for me. I'm deeply appreciative of all of you. You are the most incredible team I have ever worked with. You all make my job easy!! Believe me, without each of you answering questions, helping me figure out what to do on a case, just being there and giving support......I couldn't do this job. I honestly love where I work and love my job. So thank you all again and have a wonderful day!!!
--Nichole Rodgers, Examiner
"I was VERY impressed with her professionalism and her EXCELLENT skills in drawing blood. If you ever need an independent examiner, please consider Gabrielle (especially for any of your clients that hate to have blood drawn)”
--Proposed Insured
"It's been such a pleasure working with Superior. Everyone is respectful and your processes are easy to follow”
--Dr. Deborah, Examiner